Hales Sinker Supply offers the following Returns Policy: We will accept returns of all unused items within 14 days for a refund or store credit. It may take up to 5 business days to receive your refund. Returns will be charged a 25% restocking fee. All orders canceled after 12 hrs. of us receiving the order before being shipped will also be charged 25% restocking fee. We must charge this fee because we have had customers in the past cancel orders after they have already been poured. We have to pay for the time that was spent pouring your order as we pour each individual order as they come in.